Shipping policy
Order Processing Time All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipment of your order, we will contact you via email.
Shipping Rates & Delivery Estimates We partner with global suppliers to bring you high-quality products directly from our fulfillment centers.
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Standard Shipping:
7–15business days. -
Shipping Cost:
Free.
Please note: Estimated delivery dates are transit estimates provided by the carrier and are not absolute guarantees. Occasional delivery delays can occur due to customs processing, holidays, or carrier peak seasons.
Tracking Your Order You will receive a Shipping Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24–48 hours. You can track your package live using our store tracker or by pasting your tracking number into global tracking portals like 17TRACK.
Customs, Duties, and Taxes Folira is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages & Lost Packages If you receive your order damaged, or if the carrier tracking indicates a severe transit delay or loss, please save all packaging materials and damaged goods, and contact our support team immediately at support@folirashop.com so we can initiate a carrier investigation or issue a replacement.