Refund policy

Return Policy

We have a 90-day money-back guarantee return policy, which means you have 90 days after receiving your item to request a return.

To start a return, you can contact us at support@folirashop.com.

Items sent back to us without first requesting a refund will not be accepted.

Chargebacks and Disputes

Our 90-day money-back guarantee requires that customers contact us directly at support@folirashop.com and allow 24–48 hours for our support team to respond before initiating a chargeback or payment dispute with their bank or payment provider. Customers who bypass this process and file a chargeback without first allowing us a reasonable opportunity to resolve the issue will forfeit eligibility for a refund under our guarantee. If a chargeback is filed and resolved in our favor, no further refund will be issued for that order.

We are committed to making every customer whole through our guarantee. Please reach out to us first — we will always make it right.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at support@folirashop.com.